Contact us first
Email [email protected] before opening a bank or card dispute. Most issues — a delay, a wrong item, a shipping question, a defect — we can fix directly. Please give us at least 7 days to resolve it. This does not remove rights you have under applicable law.
1. Return window
You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition and packaging, with all accessories included. Returns started after the window, or for items outside these conditions, may be declined or subject to a reduced refund. A shorter or longer right can apply where the law requires it, including the 14-day withdrawal right for EU, EEA, and UK consumers.
2. Items that can’t be returned
- Goods made to your specification or clearly personalized, where the product page says so before you order.
- Items that have been used, ridden, assembled beyond inspection, damaged by the customer, or altered from their original condition.
- Sealed goods that are unsuitable for return on health or hygiene grounds once unsealed, where noted at purchase.
- Shipping charges, except where the return is due to our error or a defect, or where the law requires us to refund them.
3. How to start a return
Email [email protected] with your order number and the reason for the return. We’ll issue a return authorization and instructions. Please do not ship items back without authorization — unauthorized returns may not be refundable. An EU, EEA, or UK consumer withdrawing under the 14-day right does not need our permission to send the notice. An email that says you withdraw is enough.
4. Return shipping and restocking
- Unless the return is due to our error or a defective product, or the law says otherwise, you are responsible for return shipping costs, and the original outbound shipping charge — if one was shown at checkout — is non-refundable.
- Because these machines are large, heavy items, a reasonable restocking fee may apply to a non-defective return that is outside the statutory withdrawal right, to cover inspection, repackaging, and handling. Any fee will be disclosed when we authorize the return. We will not use a restocking fee to reduce a right the law does not allow us to reduce.
- You are responsible for items until we receive them. We recommend a tracked, insured service.
5. Refunds
Once we receive and inspect your return, we’ll notify you and, if approved, issue the refund to your original payment method within a reasonable period, typically 5–10 business days after inspection, subject to your bank. Where the law sets a shorter deadline, including 14 days for a valid EU, EEA, or UK withdrawal, that deadline applies. We may reduce a refund to reflect any loss in value from handling beyond what is needed to inspect the item, where the law allows that reduction.
6. Damaged, defective, or wrong items
Inspect your order on arrival. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order number. We’ll make it right — repair, replacement parts, a replacement unit, or a refund — as appropriate and as covered by our warranty and by any legal guarantee that applies. Please keep all packaging until the issue is resolved. Missing the 48-hour note does not remove a legal guarantee.
7. Cancellations
You can request to cancel an order before it ships and we’ll refund what you paid us. Once an order has shipped, the return process above applies.
8. Chargebacks
By purchasing, you agree to use this returns process and to contact [email protected] in good faith before initiating a chargeback or payment dispute, as described in our Terms of Service. Disputes filed without first contacting us may be contested with delivery and communication records. This does not remove any rights you have under applicable law or card-network rules.
9. International returns
We sell worldwide. For international orders, return shipping is handled per the instructions we provide with your return authorization. Your local consumer-protection laws may grant additional rights, which we honor where they apply.
Contact
Email [email protected] or call +1 873 437 2046. 30 N Gould St, Sheridan, WY 82801, USA